Provencal Online Store

The English version of our policy is being translated.
In the meantime, only the French version (available at this address remains the only legal version.
As a guide we provide you this provisional English version translated from Google translation.

The company SYLGA Sarl specialised in Provencal fabrics is presented under the trade name: Les Colorades

The registered office is located at: 2 rue Michelet 84800 l'Isle-sur-la Sorgue France
Email address:
Phone: +33 (0)4 90 38 29 27 (not surcharged)
Commercial register: R.C.S. Avignon 750 612 970
Intracommunity VAT number: FR 24 750 612 970
The editor of the website is Mr. Farcy as manager.

Société Oxatis
Parc d'activité Eurêka 144, rue d'Odin, immeuble le Mustang 34000 Montpellier, France

Phone: +33 (0)4 84 25 04 85

Any order in respect of a product appearing in the on-line shop of the site supposes the consultation and the prior acceptance of the present policy. The click of validation of the order implies a full acceptance of the present ones. This click has the value of "digital signature".


The present policy is intended to define the rights and obligations of the parties in the context of the online sale of goods offered by Les Colorades via its website to the customer.

The contractual information will be confirmed by e-mail to the address indicated by the customer within the order form.

The computerized records kept in the computer systems of the shop Les Colorades under reasonable conditions of safety are considered as evidence of communications, orders and payments between the parties.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Every effort has been made to ensure the accuracy of the information presented on Colorades or its suppliers are nevertheless not responsible for the consequences, incidents, special damages resulting from electronic transmissions, Accuracy of the information transmitted even in the event that Les Colorades is aware of the possibility of such damage. The names and brands of products and manufacturers are used for identification purposes only. The pictures, descriptions and prices of the products are not contractual. In particular, we draw your attention to the different screen qualities as well as their adjustments, as this can modify the appearance of the articles and mainly their colors.


Our prices are valid for the day.

The products are delivered to the address indicated by the customer on the order form.
All the products leave our shop in perfect condition. The customer must inform the carrier (or the factor) of any small trace of shock (holes, traces of crushing etc.) on the package, and if necessary to refuse the package.

The exchange of any product declared, a posteriori, damaged during the transport, without any reserve issued on the reception of the parcel, can not be taken in charge.

As with any shipment, it is possible to be delayed or the product gets lost. In such a case, we contract the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and will deliver a new identical package at his own expense. Beyond a delay of delivery of 7 days on the time originally envisaged, the customer can ask the resolution of the sale and obtain the refund of the sums paid.

We decline all responsibility for extending delivery times due to the carrier, in particular in case of product loss, bad weather or strike.

Orders shipped without insurance are not eligible for any claim or compensation. For this reason, in case you consider it necessary, we propose when finalizing your order: "with insurance" option.

For deliveries with insurance:

Any anomaly concerning the delivery (missing product in relation to the delivery note, damaged package etc...) must be indicated on the delivery slip in the form of a "manuscript reserve", accompanied by the signature of the customer.
Please Pay Attention: The "breakable" items are not insured against breakage.

The customer must at the same time confirm this anomaly by sending a registered letter with acknowledgment of receipt stating the claims to the carrier within two (2) working days of the delivery date.

The customer should report to the store - Les Colorades 2, rue Michelet 84800 L'Isle-sur-la Sorgue France - the anomaly found so that we can contact our carrier and act accordingly as soon as possible ..

In case of non-receipt of an advertised package delivered by the carrier, a complaint must be addressed to us within 10 days from the theoretical reception of the parcel accompanied by an attestation on the honor certifying the non receipt of the parcel.


The customer must submit to Les Colorades, on the same day of the delivery or at the latest on the first working day following the delivery, any complaint of error of delivery and / or non-conformity of products in kind or quality compared to The indications on the order form.
After this period, any complaint will be rejected.

Formulation of this claim for Les Colorades may be made by letter, by e-mail, or by telephone.

Any claim not made in the rules defined above and in the time allowed will not be taken into account and will release Les Colorades from any liability towards the customer.

In case of incorrect delivery or exchange, any product to be exchanged or refunded must be returned in its entirety and in its original packaging in impeccable condition.

It is strongly advised, in view of the good treatment of your return, to make a request for return agreement in advance.

The cost of re-shipment shall be borne by Les Colorades, except in the event that it proves that the product does not correspond to the declaration of origin made by the customer.

The provisions hereof can not deprive the customer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects of the thing sold.

The customer is expressly informed that Les Colorades is not the manufacturer of the products presented on its website and that Les Colorades is not liable for any defective products.

Consequently, in the event of damage to a person or property by default of the product, only the manufacturer's responsibility can be sought by the customer on the basis of the information on the labeling of the product.

The warranty period is one year (1 year). Excluded from this warranty are all products modified or repaired by the customer or by any entity other than the service providers chosen by Les Colorades.


The right of withdrawal applies only to natural persons and can not be valid for items made to measure at the request of the customer, as well as for the fabric by the meter.

Under the new provisions of the Hamon law, the consumer has a period of fourteen (14) calendar days to return, at its expense, the products do not suit him.
To facilitate the processing of returns and the speed of processing thereof it is strongly advised to inform us in advance by e-mail.
Only products returned as a whole, in their original packaging intact and intact, and in perfect condition for resale.

Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, returned or exchanged.

Items whose labels are missing, have been worn or are not returned in the condition in which they were delivered can not be returned or exchanged.

This right of withdrawal is exercised, following the return noted, with a contribution to the management and repackaging costs of €10.
In the event of the exercise of the right of withdrawal, the consumer has the choice of requesting either the reimbursement of the sums paid (*1) (*2) (*3), or the exchange of the product (*4).

(*1) Postage costs for the initial shipment are not refunded.

(*2) In case of free shipping costs during the initial shipment:
       - If after deduction of the total amount of the order, of the refunded product(s), the free shipping offer is no longer valid, the shipping costs (*3) which should have been invoiced, for this initial shipment, will be deducted from the refund.
       - If after deduction of the total amount of the order, of the refunded product(s), the offer of free shipping remains valid, the shipping costs (*3) which should have been invoiced, for the ( s) refunded product(s), will be deducted from the refund.

(*3) - If the option without insurance had been chosen, the shipping costs deducted are the shipping costs without insurance.
       - If the insured parcel option at its value had been chosen, the shipping costs deducted are the shipping costs with insurance, reduced by the value of the option chosen.

(*4) In the case of an exchange, the reshipment will be at the consumer's expense (no offer or discount can be granted on shipping costs).

For any refund request, a maximum delay of 14 days, from our agreement, is granted for the receipt of return items. After this period, only a credit may be published.

Requests for reimbursement must imperatively have been the subject of a prior agreement from the Colorades, otherwise, a credit will be automatically edited upon receipt of the package.

Any order returned, on which a previous credit has been deducted, can not be refunded, it gives places to a credit.

In case of exercising the right of withdrawal, Les Colorades will reimburse the consumer within a maximum of fourteen days after receipt of returned items compliant.


The use of the marks and photos present on the site is strictly forbidden.

Neither party shall have failed to fulfill its contractual obligations to the extent that their performance is delayed, hindered or prevented by a fortuitous event of force majeure. Any act or circumstance irresistible, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which can not be prevented by them, in spite of all reasonable efforts, shall be regarded as a case of force majeure.

The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware.

In the event of force majeure, the two parties shall, within a period of three months, close together to examine the impact of the event and to agree on the conditions under which performance of the contract will be continued. If the case of force majeure has a duration exceeding a duration of one month, these general conditions may be canceled by the aggrieved party.

Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those which are usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport, earthquakes, fires, storms, floods, The shutdown of the telecommunication networks or difficulties specific to the telecommunication networks external to the customers.


If one or more of the provisions of these general terms and conditions are held to be unvalidated or declared to be invalid under a law, regulation or as a result of a final decision of a competent court, the other stipulations shall retain their full force And their scope.


The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these terms and conditions of sale can not be interpreted as a claim in the future To the obligation in question.


These general conditions are subject to French law. It is the same for the rules of fund as for the rules of form.

In case of dispute or complaint, the customer will address in priority to Les Colorades to obtain an amicable solution.

See our privacy policy


All orders placed through shall be endorsed by the customer, without any restriction, to the general conditions of sale of Les Colorades.

In the event of sale to a legal entity, any difference relating to the sale (prices, CGV, products, ...) will be subject to French law before the Commercial Court of SYLGA Sarl's registered office.